Leadership & Management in the Hospitality Industry

This course is designed to acquaint students with leadership, management, and quality issues facing today’s hospitality industry. There are chapters on managing organizational change, traditional management roles and styles versus leadership in the twenty-first century, quality management, continuous improvement, power and empowerment, communication skills, goal setting and coaching, high-performance teams, diversity, strategic career planning, and ethics.

Short courses are Rs 3000/- per day.